When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for delivery at the warehouse.  Each lead time varies based on many different factors.  Each product page on our site includes the estimated Lead Time below the delivery method: "Approx delivery in ____ working days", to give you an idea how quickly your order will leave the warehouse.

For Small Parcels, delivery usually takes between 1 and 6 business days after your order is picked up from the warehouse.  For expedited services such as 3-day or 2nd Day, your order's travel time is locked into the given speed you select after the item leaves the warehouse.  You should remember that the estimated Lead Time still applies before the item ships out.  Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Large Parcels, delivery usually takes between 3 and 10 days from when your order is taken.  For residential and commercial deliveries, you will be contacted for an appointment.

Free delivery

In order to keep your cost down and our pricing simple, we either provide Free Delivery or we charge a fixed delivery amount per item.  This charge, if any, is listed on the product detail page and covers delivery to most parts of the UK.

We won't surprise you with any hidden charges or handling fees, and all prices include VAT.  The price you see is the price you pay.  Beware of companies who mask their delivery charges and policies.  Delivering large or heavy items can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.

We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.

Prices

Prices listed are in British Pounds Sterling (GBP), and are inclusive of VAT.  We may change the advertised price of a product at any time.  The price you pay will be the price shown at the time of your order.

International, offshore and remote areas

At this time, we can only deliver orders to destinations within the UK.  In select cases, we may not be able to deliver an order to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland and Scottish Isles or Highlands.