How Will My Order Be Delivered?

We will deliver your order using the fastest, safest and most reliable method possible.  Therefore, we have established strong relationships with some of the best delivery companies nationwide.  Every product on our site has been carefully selected to be dispatched by a particular delivery method in order to provide you with the best experience.

When your order is dispatched, we will notify you via email.  Included in your email will be a tracking number for your delivery.  We encourage you to track your parcel online or on the phone.  Most companies can provide an estimated delivery date.  Be sure to contact us if anything seems unusual with the progress of the delivery.

We have two methods of delivery available: Small Parcel and Large Parcel:

Small Parcel

Whenever possible we will send smaller, lighter items via TNT, DHL, Fedex or Royal Mail.  These companies provide the fastest and most reliable method of delivery available for many items we sell.  Depending on how close you are to the warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person.  If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required."  Be sure to include your name and tracking number on the note.

Large Parcel

Many items we sell are too large or too heavy to deliver using a Small Parcel carrier.  Therefore, our best option is to deliver it to you using a Large Parcel carrier.  Large Parcel is different than standard DHL, TNT or Royal Mail in that you may be responsible for helping to carry the product from the back of the lorry into your house (or wherever it's going).  Large Parcel also differs from Small Parcel in that, for residential deliveries, you will be contacted by the courier to schedule a delivery appointment.  Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday to Friday.

The most important thing to remember about Large Parcel is that you must inspect the package at the time of delivery.  If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign.  This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it.  Alternatively, most large parcel companies offer additional services like: White Glove Service to help you move and unpack items from the lorry into your house.  Once we email you the tracking information you can contact the delivery company directly to inquire about additional services.  You would be responsible for directly paying the delivery company for any additional services.