Ordering Information

How Do I Place An Order?

We want you to feel as secure buying through Simply Benches as possible, therefore we offer a few different ways to place an order:

Order online! - When you place an order through our website you will find it safe, easy and fast.  You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us! - Our sales and customer service team is ready to place your order over the phone.  Our staff do not work on commission, so you will never be pressured.  You can contact us on 0800 112 3072 Mon-Fri 9am to 5pm.

Post-In Your Order! For details on how to mail in your order, see below.

What Are My Payment Options?

credit Cards - We accept MasterCard, Visa and American Express.

Debit Cards - We accept Visa, Switch, Solo, Delta or Maestro.

Personal cheque and Money Orders - Please print your shopping basket and send it with your payment to:

Net Stores Ltd
Attn: Simply Benches Orders
PO Box 1255
Sunderland
SR5 9FJ

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the delivery company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal cheque will remain on hold for a number of days to allow for the cheque to clear.  Orders placed with other payment types like credit cards will be processed immediately.

Purchase Orders and Net Terms

We will happily accept purchase orders from corporate, educational, non-profit and government organisations pending a credit review by our finance and accounting staff.  Purchase orders must be signed, bona fide documents that specify both a delivery and billing address; the preferred delivery method and all relevant costs, including product prices, delivery and handling and taxes (if applicable).  Requisitions, letters, faxes or memoranda referencing a purchase order number will not be accepted.  To place an order by purchase order we must receive the purchase order by fax or mail.  Some additional terms and conditions include:

The minimum purchase order amount we accept is £100.

All products bought by purchase order must be delivered to a UK destination.

Payment terms are Net 30 days.

We cannot accept purchase order numbers over the phone.

We cannot accept international purchase orders.

We cannot process an order until we have received a signed purchase order.

We cannot accept your purchase order unless you agree to these terms.  Please feel free call us on 0800 112 3072, Mon-Fri 9am to 5pm with any questions.  Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout.  The subject line will say "Order Confirmation from Simply Benches" and will contain your order number.  This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email.  Be sure to include your account email address and order number.  We will send a new confirmation to you.

How Do I Cancel My Order?

If for any reason you find that you need to cancel an order, change an item in an order, or change the delivery address, please call us on 0800 112 3072, Mon-Fri 9am to 5pm.  Generally we cannot cancel an order once it has dispatched from the warehouse.  Therefore the sooner you call the better our chance of catching the order in time.  If we are unable to make the change before the order is processed and dispatched, you may need to return the item.  Please see our return policy for details.

Using Promotional Codes

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items.  Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered.  Please contact us if you have any questions or need assistance with this feature.  (Please note, many promotional codes and coupons are limited to one per purchase.)